Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at firstname.lastname@example.org or call us on 1800-267-4444 (Monday to Saturday, 8 AM to 10 PM and Sunday, 10 AM to 7 PM)
In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us. How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through ChandaniMart coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.Returns, Replacements and Refunds
How do I return an item purchased on ChandaniMart?
ChandaniMart doesn’t offer return facility.